At Roblie E-Commerce Agency, we strive to deliver high-quality IT and E-commerce services, ensuring client satisfaction at every stage. This Return & Refund Policy outlines the terms under which refunds may be requested for our digital services.
1. Service-Based Nature of Our Work
Roblie provides digital services, including but not limited to:
- E-commerce store setup
- Website development
- IT solutions
- Branding & design
- Marketplace management
- Automation, integrations & technical services
Because services are delivered digitally and often customized, traditional “returns” do not apply. However, we do provide a fair refund structure as outlined below.
2. Eligibility for Refunds
a. Before Work Has Started
If the client requests a cancellation before any work has begun, they are eligible for a 100% refund.
b. After Work Has Started
If work has already started, refunds may be offered for the portion of work not yet completed.
A non-refundable percentage may apply to cover time, planning, or resources already invested.
c. Completed or Delivered Services
Once a service has been fully delivered (e.g., website handed over, digital assets delivered, project completed), refunds are not available.
3. Non-Refundable Services
The following services are non-refundable once initiated:
- Domain purchases and hosting fees
- Software licenses or third-party tools purchased on your behalf
- Marketplace account setups (Amazon, eBay, Walmart, Shopify apps, etc.)
- Any custom development or design already executed
- Consultation sessions that have already been conducted
4. Revision & Satisfaction Guarantee
If you are not satisfied with the delivered service, we offer free revisions according to the agreed project scope.
Revisions do not include new features or work outside the original agreement.
5. Project Cancellation by Roblie
If Roblie cancels a project for any reason not caused by the client, a full or partial refund will be issued depending on work completed.
6. Timeframe for Refund Requests
Refund requests must be submitted within 7 days of project delivery or within 14 days of ordering the service, whichever comes first.
7. How to Request a Refund
To request a refund, contact us at:
📧 support@roblie.com
Include:
- Your name
- Order number / invoice
- Service details
- Reason for refund request
We will respond within 24–48 hours.
8. Chargebacks & Disputes
We encourage clients to reach out to us directly to resolve any concerns before initiating a chargeback.
Unauthorized chargebacks may result in suspension of services or legal action when necessary.
9. Policy Updates
Roblie E-Commerce Agency reserves the right to update or modify this policy at any time. Changes will be posted on this page with a revised effective date.
